FAQ

1. How do I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order through the carrier’s website. If you have any issues tracking your order, please contact us at siradiamonds@gmail.com.

2. What are your shipping options and times?

We offer several shipping options, including standard and express delivery. Shipping times vary depending on the destination and the shipping method selected. Typically, standard shipping takes 5-7 business days, while express shipping takes 1-3 business days.

3. Can I return or exchange an item?

Yes, you can return or exchange an item within 7 days of receipt as long as it is in its original condition. Some items, such as customized jewelry, are not eligible for return or exchange. For more details, please visit our Return Policy.

4. How can I make changes to my order?

If you need to make changes to your order, please contact us as soon as possible at siradiamonds@gmail.com. We can make changes to your order if it has not yet been shipped.

5. Do you offer resizing of rings?

Yes, we offer ring resizing services at an additional cost. If you need to resize your ring, please contact us at siradiamonds@gmail.com for details on the process and associated costs.

6. What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and PayPal. All payments are processed securely.

7. Is my personal information secure?

Yes, your personal information is protected with industry-standard encryption technology. We do not share your personal details with any third parties without your consent. For more information, please view our Privacy Policy.

8. Do you offer gift wrapping?

Yes, we offer gift wrapping for a small additional charge. You can select this option at checkout.

9. How do I care for my jewelry?

To ensure your jewelry maintains its beauty, avoid contact with water, lotions, and perfumes. Store it in a dry place and clean it with a soft cloth periodically.

10. Who can I contact if I have further questions?

If you have any further questions, please don’t hesitate to contact our customer service team at siradiamonds@gmail.com. We are here to help!